Director, CRM Business Support & Projects at Danfoss
Annette Trosborg is part of a corporate function called “Danfoss Business Systems” and is heading a team of CRM Business consultants that are responsible for implementing CRM solutions within various Sales and Service processes in Danfoss. The team is responsible for gathering and aligning business requirements from all Danfoss businesses and ensuring that they are translated into the right system solutions in e.g. Configit Quote.
Annette has worked with CRM in Danfoss for almost 12 years in various positions.
Presentation: Implementation of Configit Quote as the one quotation tool globally used in Danfoss
Danfoss engineers technologies that meet the growing need for infrastructure, food supply, energy efficiency and climate-friendly solutions. Our products and services are used in areas such as refrigeration, air conditioning, heating, motor control and mobile machinery.
Danfoss has chosen Configit Quote as the future single quotation tool to be used globally across all business areas and has also chosen Configit Model together with SAP as the future platforms for building configurator models.
Implementing one common quotation tool in a global company with a such a large variety of products, different types of customers operating within various business segments has been and is still a challenging journey.
Providing prompt responses to the customers’ requests for quote in a professional manner is a key success factor ensuring a good customer experience.
The Configit Quote solution in Danfoss is fully integrated with their CRM platform Salesforce.com and Variant Configuration in SAP.
You will learn how Danfoss is implementing Configit Quote and how it supports the employees in their daily work.