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The Secret Of Being Customer-Driven Is A Scalable CLM Strategy

Configuration Lifecycle Management (CLM) Scales Selling Beyond CPQ’s Limits

The complexity and pace of selling are accelerating across the spectrum of global manufacturers today. The greatest challenge for many is designing greater speed and scale into their selling systems while enabling real-time integration with Customer Relationship Management (CRM), Enterprise Resource Planning (ERP) and Product Lifecycle Management (PLM) systems. Integrating these diverse systems together unleashes the single greatest asset the company has, which is its depth and breadth of customer history, insight and knowledge. It’s time for manufacturers to realize that relying on long-standing systems of record based on business models of the past aren’t scaling well for today or the future. Integrating CRM, ERP and PLM systems together is the catalyst that unleashes an entirely new system of record that can deliver greater revenue growth and manage product configurations over their lifecycle. Configuration Lifecycle Management (CLM) takes the most valuable data that defines customers and their product preferences located in CRM, ERP and PLM systems and transforms it into a catalyst for sales growth. By creating a new customer system of record based on these three systems’ most valuable data, CLM systems deliver the following benefits:

  • Turning PLM Data Into Profits. Turn Product Lifecycle Management (PLM) data and customer insights into a revenue growth and profitability accelerator.
  • Get beyond the tactical to the strategic in selling strategies and quit competing on price so much. Instead of always trying to win deals on price alone, try adding more value by taking transaction history and promoting upsells and cross-sells based on greater insight. Embracing a CLM-based approach to managing and mining customer data will break any company out of the price-lower-than-competitor cycles to win business.
  • Realize CPQ is designed for a specific series of tasks and cannot scale enterprise-wide across all product and channel selling needs. CPQ excels as a selling orchestration tool across diverse selling channels and a selling organization. It is not designed to scale across PLM and ERP workflows and processes. They are designed to scale across CRM systems, relying on those applications as their systems of record. A CLM system can scale enterprise-wide encompassing the most valuable data in PLM, CRM, and ERP systems turning any company’s most valuable data into revenue and profit growth.
  • Find new ways to monetize the massive amount of data being generated by PLM, ERP, and CRM systems today. It’s time to move beyond the fragmented, often unorganized approach to managing product, manufacturing and customer data and the less-than-optimal decisions that result. Creating a new system of record that orchestrates the most valuable data your company has a single, unified system of record will drive greater revenue and profitability growth.
  • Be smarter and stronger by combining Product Release and Operations, so each new product launch succeeds and drives revenue fast. The tighter the data, system, process, and product integration between these two areas, the higher the probability of sales cycle, revenue and profit growth. Orchestrating Engineering, Configuration Management, and Operations Enablement to shared sales, manufacturing & fulfillment and service goals are key to driving greater revenue growth.

Scaling CLM Insights So The Customer Always Attains Their Goals Is The Secret

Manufacturers need to make complexity work to their advantage instead of allowing it to drive customers away to competitors who are easier to do business with. It takes a refocusing on the most valuable data in the diverse PLM, ERP and CRM systems they rely on daily. It’s time to revolutionize how these systems are used to put the customer and their unique product configuration and customization requirements first.

  • The goal needs to be scaling every aspect of a customer’s experience, so they have the greatest opportunity to attain their goals. Designing in excellence begins by choosing to excel at scaling selling, product lifecycle management, and essential manufacturing strategies. Best practices in this area are concentrating cloud-based open architectures that rely on an Application Programming Interface (API)-first strategy that has integration points from the Internet of Things (IoT) integration. Cloud-based CLM architectures are the fastest onramp there is to excelling at this vital first step in enabling customers to attain their goals. Once a scalable system of record capable of scaling to support new business models is in place, it’s time to put the system into motion and drive sales. Accelerating new products to market, driving simplicity into selling and deployment systems, then monetizing the data using variable data is next. The following graphic provides an overview of how manufacturers can gain competitive strength and revenue gains from being customer-driven.

Scale, Accelerate and Simplify Product Strategies In Response To Customer Requirements

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