First, make sure you’re using the correct email address. If you’ve forgotten your password, click the “Forgot Password” link on the login page to reset it.
Check your spam or junk folder. If you still can’t find it, contact us at summit@configit.com and we’ll resend your access details.
This can happen if JavaScript is disabled. Make sure JavaScript is enabled in your browser and that any tracking blockers or privacy extensions aren’t preventing the site from loading.
Yes, the platform works on most modern mobile devices, but for the best experience we recommend using a desktop browser.
Try the following:
– Refresh the page
– Check your internet connection
– Disable ad blockers or strict privacy settings
– Try a different browser (Chrome or Edge recommended)
This is usually due to a slow or unstable internet connection. Try:
– Closing other applications or tabs
– Switching to a more stable network
– Lowering video quality if the option is available
Refresh the page and ensure your browser is up to date. Also check that no browser extensions are interfering.
Use the “Forgot Password” option on the login page to set a new one.
Use the Q&A or chat feature available within the event platform during the live stream.
Yes, recordings will be made available after the live event. Details will be shared in an email after the event.
Try:
– Refreshing the page
– Clearing your browser cache
– Switching to another browser
– Restarting your device
If none of the above solutions work, please contact support at summit@configit.com with a description of your issue, your browser, and device type.
