Join us on October 28, 2025, at 11:00 a.m. ET / 4:00 p.m. CET
How to Capture more After-sales and Retrofit Revenue
Manufacturers are discovering a new and important source of revenue that has often been overlooked, namely the service and after-sales market. For some, the ability to upgrade and retrofit equipment that has been in the field for years has been a differentiating business model.
In this Tech Talk, Heiko Markgraf, Senior Principal Sales Engineer at Configit, will demonstrate how a consistent “Digital Configuration Thread” makes product configuration knowledge usable across all lifecycle phases – from development to service.
Get insights into real life customer projects on:
- How service can be strategically used to create added value beyond new equipment sales
- How predictive maintenance contributes to extending the lifetime of installed machines
- Required changes in classic variant management to enable a modern, service-oriented business model
- The role Configuration Lifecycle Management (CLM) plays as a bridge between PLM, SLM, and other lifecycle approaches
Join to learn how global manufacturers are establishing new after-sales revenue streams to bolster revenue and growth.
The Speaker
Heiko Markgraf, Senior Principal Sales Engineer at Configit
Heiko Markgraf is a Senior Principal Sales Engineer at Configit, where he leads the Sales Engineering team for the EMEA region. With deep expertise in Configuration Lifecycle Management (CLM), he advises customers on implementing configuration solutions for complex products across engineering, sales, manufacturing, and service.