Speaker

David Nedergaard, Product Manager, Configit

Title

Delivering Great Customer Experiences for Configurable Products

For manufacturers of complex configurable products, customer experience is won, or lost, well beyond the sales moment. Buyers expect fast, guided configuration and immediate confidence that what they select can be delivered. Yet many organizations still struggle with slow configurators, invalid option combinations, order handling exceptions, and late-stage rework when sales intent meets engineering and operations reality. The outcome is familiar: missed promises, avoidable delays, and service teams that arrive on site without a reliable understanding of what was actually sold and delivered.

In this session, David Nedergaard, Product Manager at Configit, will show how a CLM approach supports an omnichannel sales experience with high-performance and zero-errors. This is possible thanks to Virtual Tabulation (VT), which ensures only valid options are presented so customers can configure with confidence and speed. This also minimizes downstream order handling issues by aligning what is sold with what engineering and manufacturing can produce.

Finally, the session will extend the experience into service and maintenance. By capturing “as-sold” and “as-delivered” configurations as a Digital Configuration Thread, manufacturers can plan maintenance precisely, prepare the right parts and procedures, and dramatically reduce time on site.

Digital Configuration Threads thus provide a practical foundation for end-to-end digital threads and agentic AI, while delivering tangible value today.

Outcomes at a glance:

• Create one configuration truth
• Track configurations over time
• Start the digital thread with configuration