Deliver Great Customer Experiences for Customizable Products Across Sales and Service
Manufacturers of customizable products face the challenge of serving increasingly demanding customers who expect fast, error-free sales configuration, order delivery, and after-sales service.
With Configit, manufacturers have achieved:
✓ 90% faster configuration for complex sales scenarios
✓ Elimination of invalid orders and improved delivery accuracy
✓ More efficient after-sales service
An Overview
What You Achieve by Delivering Great CX for Customizable Products Across Sales and Service
Business Outcomes
Outcomes of Delivering Great CX for Customizable Products Across Sales and Service
Faster configuration
for complex sales scenarios
Faster order handling
for improved delivery responsiveness
Errors in
manufacturing orders
Time reduction
for onsite service upgrades
The Challenge
Key Challenges in Managing Customizable Product Data
Invalid Configuration Offer to Customers
Too often, what is offered in sales configurators is not aligned with engineering or operational intent. This leads to customers ordering configurations that cannot be manufactured, delivered, or supported as promised.
Poor Sales Configuration and Quoting Performance
Traditional CPQ and configurator solutions often struggle with highly complex products. Response times become too slow, guidance is limited, and users may reach dead ends where no valid configuration can be completed.
Lack of Traceability Across the Lifecycle
Manufacturers often struggle to manage and retrieve the exact configurations that were sold and delivered. This makes service planning, upgrades, maintenance, and issue resolution slower, more expensive, and more frustrating for customers.
Fragmented Data Across Systems
Configuration logic and product options are often distributed across PLM, ERP, CPQ, and service systems. Without alignment, each process depends on interpretation, workaround, and manual validation.
Adaptation Difficulties in Changing Business Conditions
Supply chain disruptions, changing lead times, regulatory requirements, and market demands all affect what should be offered and delivered. Without a governed configuration backbone, manufacturers cannot adapt quickly without risking customer impact.
Get Started
Address the Most Critical Business Capability First
Challenge
Configurator offers invalid options or no solution while configuration experience across sales channels is inconsistent leading to customer dissatisfaction.
Solution
Configit Ace® validates all configurations in a shared backend to ensure only consistent, deliverable options are released across sales channels.
Impact
Order entry time reduced by 75% from 12 minutes to 3 minutes.
Challenge
With complex products, rule conflicts can arise during configuration where a configuration the customer wants is not possible leading to frustration.
Solution
Configit Ace® resolves multiple conflicts at once with guidance on why there are conflicts and how to resolve them in an interactive way with fast response.
Impact
Avoid customer frustration and abandoned configuration sessions that lead to lost sales.
Challenge
Manufacturing and delivering the right products with the right configurations depends on manual validation by experienced employees.
Solution
With Configit Ace®, a shared product model captures knowledge of experienced employees enabling automation while pre-validation ensures orders are deliverable.
Impact
0 errors and 40% faster handling of Manufacturing Orders which can result in 5-15% higher revenue and 1-2% increase in margins.
Challenge
When trying to meet specific customer or regulatory goals, the sales process is inefficient with multiple iterations of engineering approval.
Solution
Configit Ace® enables and meets specific goals with adaptive configuration process where specific goals can be established at any time to drive subsequent configuration options offered to the end-user.
Impact
Avoid regulatory and other fines. Faster sales cycle and less engineering effort. Superior customer experience.
Challenge
Supply chain shocks lead to delivery disruptions that need to be managed and communicated effectively but requires insight on options and impact.
Solution
Configit Ace® effectivity defines alternative supply options and saved configurations to understand impact and communicate to affected customers.
Impact
Avoid production downtime and penalties due to significant delays in meeting customer delivery deadlines.
Challenge
Maintaining and upgrading complex products deployed for many years can be difficult as the actual configuration of the product might not be known.
Solution
Product configuration delivered to customer can be retrieved enabling pre-planning of service events with pre-validation of upgrades to configurations, using Configit Ace®.
Impact
Significant reduction in on-site upgrade time and costs (weeks to hours).
Ready to Address These Challenges?
Our Approach
Ensure Product Data Integrity Across the Enterprise With Configit
Configit ensures configuration integrity across the enterprise by using its Configuration Lifecycle Management (CLM) approach to create a shared, governed source of configuration logic across PLM, ERP, and CPQ.
Powered by Configit Ace® and Virtual Tabulation® technology, it can validate complex product configurations to ensure that every configuration is accurate and buildable before it reaches sales, operations, or production.
Customer Story
NORD Drivesystems Improved Customer Experience Across Global Sales Channels
Configit helped NORD create a unified sales configuration and quoting process across global channels, improving speed, reducing configuration errors, and enabling more digital self-service for customers and dealers.
The results of implementing this configuration process include; improved quoting efficiency, increased online sales, and reduction of manual tasks for our internal sales organization, while fulfilling our vision of providing a best-in-class user experience for our customers.
Jens Paulsen, Managing Director, NORD Drivesystems Group
Faster quoting
Aligned configuration experience
across sales channels
Implementation
Start Small.
Scale Across the Enterprise.
No matter your specific challenge or focus, we recommend an agile, iterative approach that starts with addressing specific challenges that can deliver value quickly.
We then build on this foundation to extend the scope and value that a CLM approach delivers.
Talk to an Expert
We’ll review your system landscape, identify the highest-impact challenge to address first, and outline the fastest path to measurable value.