Providing a strong, effective customer experience has long been thought to apply only to B2C companies. Retail, online banking, travel services and real estate sites are just a few examples of the traditional business-to-consumer companies that were previously only thought of as needing to focu ... Read more
The Challenge of Effective Service Parts Planning
Configuration Lifecycle Management (CLM): A Service Parts Management Solution
What Are the Benefits of Configuration Lifecycle Management (CLM) for Service
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What Is Discrete Manufacturing?
What Are the Mass Customization Challenges of Discrete Manufacturers
How Configuration Lifecycle Management Helps Discrete Manufacturers
Benefits of CLM – A Discrete Manufacturing Solution
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Industrial manufacturers have always provided multiple sales channels for their customers, whether they be direct sales or sales via distributors, retailers and system integrators. This has required careful management to ensure that customers receive the same value and service no matter what sa ... Read more
Over the last number of years, B2B manufacturers have made considerable investments in digital transformation initiatives. COVID-19 accelerated many of these initiatives, giving executives the confidence to embark on more ambitious transformation projects.
But not all digital transformation ini ... Read more
For asset-intensive manufacturing companies, managing configurations can be a daunting task.
As the complexity of products increases and technology continues to advance, effective management of the product complexity across the configuration lifecycles is crucial for optimal business performance.
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We have all grown accustomed to the ability to customize, and even personalize, our purchase experiences. This is true of both consumers and corporations.
The key word is “experience”. Our expectations have risen to a level where the ability to offer customization with a custom product builder ... Read more
Product configuration management is the capability of systematically organizing, tracking, and controlling the components of a product or multiple products, including hardware, software, documentation, and associated assets to enable quick and accurate configuration of end products, facilitate ... Read more
Product configurators are now an invaluable tool in the sales process leading to more efficient and reliable sales processes, as well as better customer experiences. A product configurator can be used to create a customer self-service portal or enable resellers and dealers to guide customers to ... Read more
We are now in a world of inflation and high interest rates, which is something most C-level executives have not experienced. One has to go back to the 80’s to remember what it was like to manage a company in this kind of environment. This means that business models that have worked up to now mi ... Read more