Enhancing Connected and Non-connected Services Beyond the Truck
CLM Summit 2024 - Live in Turin presentation byMarco Lala
IT Customer Service - Warranty & Product Support Team Lead, Iveco Group
&
Gianluca Vayra
IT Customer Service Truck & Powertrain BU - Warranty & Product Support -Horizon A3 PM, Iveco Group
Iveco Group, a Company committed to transforming business and leading the change to a more sustainable future, constantly pushes towards new solutions and drives innovation in their products and services.
The home of eight unique, yet unified brands, Iveco Group’s product range includes Light, Medium and Heavy Commercial Vehicles (IVECO), Powertrain (FPT Industrial), Buses (HEULIEZ, IVECO BUS), Financial Services (IVECO CAPITAL), Specialty Vehicles (IDV, ASTRA and MAGIRUS).
Iveco Group currently uses several applications to cover all aspects required by the sales process. While this approach is effective, it is fragmented and complex, making integration and optimal management of operations difficult. With the primary objective to converge these fragmented systems and develop a unified offering, Iveco’s goal is to create an integrated solution that encompasses Maintenance and Repair (M&R) services, connected services, and Electric Vehicle (EV) solutions, all available at the vehicle sale stage.
Hear Marco Lala, IT Customer Service - Warranty & Product Support Team Lead, and Gianluca Vayra, IT Customer Service Truck & Powertrain BU - Warranty & Product Support -Horizon A3 PM, explain Iveco Group’s goal of reviewing the end-to-end servitization journey to deliver a superior user experience to the customer, automate back-office manual activities, standardize process between different segments and markets with global integrated model supported by best technologies solutions.