As a repository of all potential product configurations encompassing all product variants and versions over multiple generations, CLM provides an extremely valuable source of information that can bring enormous benefits post-sales.
First, on delivery of the product, service or solution, the delivered configuration can be validated to assure customers that they have received the product they ordered. Over time, new features and capabilities will be offered with patches, updates and upgrades. This is not usually an issue when customers continuously upgrade to the latest version.
However, this is often not the case for many practical reasons. Some products have lifetimes that can span multiple decades where they have not been upgraded for some time. This can lead to a situation where the product cannot be directly upgraded because certain configurations or options are not available or need to be changed. CLM can help in this situation by facilitating a guided upgrade process with immediate validation of configuration options and choices at each step.
During maintenance, support and service, there can be older products that use components or configurations that are no longer valid. With CLM it is possible to identify which of these features is causing the configuration to be invalid with explanations of why there is a conflict. This provides support and service technicians with the data and insight needed to create a valid configuration.