Tag: Best practices

Why CX Is More Important Than Ever

Providing a strong, effective customer experience has long been thought to apply only to B2C companies. Retail, online banking, travel services and real estate sites are just a few examples of the traditional business-to-consumer companies that were previously only thought of as needing to focu ... Read more

The Changing Role of the CIO

In the past, CIOs were seen as the guardians of servers, implementers of software and maintainers of systems. Today, CIOs are increasingly becoming responsible for strategic initiatives, profitability and even new product development. The traditional CIO with a tech-heavy background was not req ... Read more

Enabling CIOs to Digitally Transform the End-to-End Customer Journey

Digital transformation has been a top priority for many companies and organizations over the last few years and has had a major impact on the role of CIOs. Given the technical nature of digital transformation, it is only natural that management and the board look to the CIO to lead the way. How ... Read more

Business Benefits of a Virtual Tabulation®-Based Configuration Solution

When configuration rules are maintained in separate systems, it is difficult to get a consistent and aligned view on products across the enterprise. This blog post will explain the benefits of collecting all the rules across the main functional areas of the organization, such as Engineering and ... Read more

How to Enable Your Dealer Network to Configure, Price and Quote Complex Products

As a global manufacturer of material handling and motion control products, Columbus McKinnon (CMCO) is the second largest hoist company in the world and home to numerous brands, including Yale Hoists, Stahl Crane Systems, Camlok and more. CMCO’s products fall into three core areas: Industrial ... Read more

Navigating The New Economy With Digital Transformation

Organizations that produce complex products have often struggled with how to make their processes more streamlined. Whether that is on the product design side, or the selling side, the number of possible product configurations creates complications when trying to scale. But what happens when th ... Read more