The digital revolution is increasing the amount of products containing digital controls, creating greater reliance on services to supplement product-based revenue. More and more companies are transitioning to this product-with-service model, or even product-as-a-service, in order to increase, smooth and extend revenue.
From a service perspective, configurable products raise a number of challenges: getting access to the correct documentation for a configured product, recommending the right replacement and upgrade parts, and understanding the configuration well enough to perform services in the field to name just a few.
Configit’s CLM Service rests on an enterprise-ready product configuration platform. By accessing the correct, as-built/as-shipped information for every configured product, field service processes are more efficient and more responsive to the customer’s needs.
With CLM Service, managing embedded configurations and hardware repairs are more effective, and increase accuracy and confidence of hardware upgrades, data plans, and service extension recommendations.