Tag: Customer Experience

Why CX Is More Important Than Ever

Providing a strong, effective customer experience has long been thought to apply only to B2C companies. Retail, online banking, travel services and real estate sites are just a few examples of the traditional business-to-consumer companies that were previously only thought of as needing to focu ... Read more

Enabling CIOs to Digitally Transform the End-to-End Customer Journey

Digital transformation has been a top priority for many companies and organizations over the last few years and has had a major impact on the role of CIOs. Given the technical nature of digital transformation, it is only natural that management and the board look to the CIO to lead the way. How ... Read more

How to Enable Your Dealer Network to Configure, Price and Quote Complex Products

As a global manufacturer of material handling and motion control products, Columbus McKinnon (CMCO) is the second largest hoist company in the world and home to numerous brands, including Yale Hoists, Stahl Crane Systems, Camlok and more. CMCO’s products fall into three core areas: Industrial ... Read more

Digitally Transforming Every Customer’s Experience To Excellence

Recognizing that customers are co-creators in the creation of new products and want the freedom to define custom configurations at a competitive price, manufacturers are quickly adopting digital transformation. Defining and excelling at a digital transformation strategy needs to start with the ... Read more

Why Cutting Colors Won’t Solve Tesla’s Problem

This week’s news that Tesla is reducing exterior color options to speed up production is unfortunate for those waiting on their car, but it’s not shocking. Elon Musk has often been compared to Henry Ford, and it seems he’s taking Ford’s most famous quote to heart: “Any customer can have a car p ... Read more

Nordic Customer Day 2018

This past June, Configit’s Nordic customers gathered for a one day summit to collaborate, share experiences and learn best practices around configuration. Discussions were lively and covered a broad range of topics from the Configuration Lifecycle Management vision and product roadmap, to ... Read more

10 Strategies For Revolutionizing Customer Relationships with Configuration Lifecycle Management

Real-Time Product Collaboration Is Revolutionizing Customer Relationships Closing the gaps between what sales sells and production can deliver takes more than a sell-side CPQ app. Managing products as platforms is the future, and it’s coming faster than many realize Solving the many disconnects ... Read more

The Secret To Being Customer-Driven Is A Scalable CLM Strategy

Gartner predicts the CPQ market will continue to grow at a compound annual growth rate (CAGR) of 20% through 2020 in the Market Guide for Configure, Price and Quote Application Suites. Cloud-based CPQ revenue is now approaching the majority of the market and will accelerate through 2020, redef ... Read more