Customer Support

Contact us

The Global Support Team at Configit is your single point of contact for any queries or technical support requests.
You are in great hands with our team of subject-matter experts.
Configit Support is available to companies with a signed Support Agreement.

Web Support
Please visit to create a ticket for the Global Support team.
If you have any trouble accessing your account or resetting the password, please contact us by email for further assistance.

My Account
Account admins will have access to the Configit License Server.
Here you can download licenses for all your Configit products and review usage of the files.
You can also download the base product when onboarding new users.
If you would like to request access or need help logging in, please contact the Support team.

Global Support
Please note, phone calls are reserved for urgent issues and should be accompanied by a written ticket.

Call +45 32709912 between 9:00 a.m. and 4:00 p.m. CET to speak with our EU Support Team.

Call +44 (121) 2959322 between 8:00 a.m. and 3:00 p.m. GMT to speak with our UK Support Team.

Call +1(361) 949-5541, available 24/7, to speak with our US Support Team.

E-mail at any time.
While emails are being received 24/7, please keep in mind resource availability will be determined by your SLA hours.